TERMS AND CONDITIONS
By using our services you accept to abide by the following terms.
All children under the age of 16 are required to be supervised by a relevant adult aged 18+ at all times.
Refunds for any money paid in advance of a booking will only be provided if cancelled and confirmed by the venue 24 hours before the booking is due to take place (48hrs for Group Bundles and Event bookings). Within the 24 hours and before the day of the booking a refund to a VRXP Gift Certicate will be issued. Within the same day no refund or changes can be made. All no-shows are non-refundable.
Booking fees are non-refundable. Refunds to a VRXP gift certificate to rebook at a later date will include the booking fee amount, these are valid for 30 days from the date of cancellation.
Full payment is taken at the time of booking, and players agree to the liability waiver before their session starts.
All users must listen to staff on how to use our equipment properly and how to request staff assistance within the games before play commences.
Regrettably, as with all technology – the highly advanced nature of virtual reality means that our equipment may sometimes malfunction. Our staff endeavour to rectify these issues as quickly as possible. We ask for player’s patience during this process and any session time lost will be compensated back to the player. On occasions where it is not possible to compensate play session time then any time lost will be credited back to the player to use on a future booking.
In the case of unforeseen circumstances (i.e. equipment malfunction, electricity failure) when an entire booking cannot be honoured then a full refund will be provided or an alternative time slot can be booked.
Players must notify staff if they have any illnesses which could be passed onto other users.
Staff will assist users in putting on the headset at the start of a session. Users can fit or remove their own VR headsets unaided as long as they take care with the equipment. Staff can assist users to fit and remove headsets if required.
For safety, all spectators and non-players must keep clear of the play zone areas and not interfere with players using the equipment. Be mindful that users wearing a VR headset whilst playing on our equipment will not be able to physically see you in the real world. Touching or pushing players while they’re in VR can cause serious harm and damage to equipment.
All damaged caused to equipment during a session by players must be paid for in full.
We may occasionally photograph or record players using our equipment during their sessions. By making a booking, you give us the right to use these photographs and footage in our marketing material. If you do not wish to be recorded in photos or video, then you must make staff aware before arriving at the venue.
We reserve the right to refuse to serve a customer if we suspect they are under the influence of drugs, alcohol or are rude and abusive to our staff.
We reserve the right to refuse to serve a customer if we suspect that they will be unable to safely use our equipment without causing injury to themselves, others or damage to our property.
We reserve the right to end play time early with no refund given if users do not follow any staff instruction and their behaviour (or any of their group’s behaviour) is deemed to be inappropriate or at risk of causing injury to themselves, others or damage to our property.
In case of causing intentional damage to our equipment, we reserve the right to report offenders to the police and take legal action to recover cost for damages.
It is parent responsibility to ensure children are not accessing content which is deemed unsuitable for their age. We are available for advice as to what content is suitable for the age group in question.
Game play session time starts once the staff demonstration of the equipment has been completed and the user is ready to start playing. or at the booked start time, which ever comes first. It is not possible to pause player session time in the headsets due to other bookings that may be arriving after the session ends.
If arriving late your session time will have already started. This means you may have reduced play time from your session as it would otherwise impact on other sessions after your booking if it were to be extended.
If arriving early your session time may start from an earlier time, however you will not gain any additional time and your booked time will start from then.
You should arrive 10 minutes before your sessions time to ensure you’re booked in, waiver is signed and we can talk you through how to use VR. Arriving late may mean you’ll lose time as other sessions may be booked after yours. No refunds will be given for late arrivals.
Users of our 9D motion simulators must be between 1m – 1.95m in height, not exceeding 130kgs (20 stone) in weight. To prevent damage to our equipment, we may require players to use our height or weight scales provided prior to using the equipment.
Unless otherwise stated, booked session time is not interchangeable and cannot be split between playing on the various items equipment at the venue. Each item of equipment (such as our simulators and VR gaming sessions and racers) must be booked separately. Each item of equipment requires a separate booking but may be booked sequentially to begin after your first booking on one piece of equipment ends – subject to availability. (i.e if you wanted to play in our VR Gaming Sessions and then try out our VR Racing – you would need to book the VR Gaming Session first and then make a separate booking for VR Racing to begin after your VR Gaming Session session ends).
The use of our 9D motion simulators are subject to availability and the average ride time usually lasts ~4 minutes depending on the experience chosen.
We take no responsibility for personal possessions brought onto the premises. Storage lockers are provided for user convenience only and we will not be liable for any loss, damage or theft of items.
Gift Certificate purchases can be redeemed in-store or online via our website booking system. All vouchers purchased have no cash value.
Our Monthly Racing Leaderboard runs from the 1st to the last day of each month. Customers can choose as part of their booked racing sessions to use the selected car and track for that month, and use what ever driving difficulty the wish. They can attempt to set their fastest time as many times as they wish within their sessions. It is the responsibility of the player to notify a member of staff if they’ve set a time which they want to be logged on the leaderboard. On the 1st day of the following month the person with the fastest time will be issued with a £50 Gift Certificate via email. Each month the winners name will be added to our website.
We strive to make your experience as enjoyable as possible. All feedback is welcomed, however in the unlikely event that you are unhappy with your experience then any complaints must be logged and recorded by the duty manager before leaving the venue. Complaints will not be upheld if the venue is first notified of an issue after you have left the venue.
All purchased products can be refunded if returned unopened within 14 days. After this time a Gift Certificate will be issued up to 30 days after purchase. A receipt must be provided.
VRXPERIENCE Limited cannot be held responsible for any personal belongings. Coin return lockers are provided but it is your sole responsibility to look after anything you bring into the centre.
All special offers, discount codes or vouchers can only be applied at the time of a booking, they cannot not be used after or any adjustments made for not using them at the time of booking. We reserve the right to withdraw any offers at any time, without notice. All offers are subject to availability plus any additional terms details when advertised.
Health advisory information
VR experiences are highly immersive and the very nature of virtual reality is designed to be extremely realistic. This level of immersion may cause you to experience intense emotions and sensations, all of which are perfectly safe but add to the fun and excitement of using our equipment.
Please ask a team member for information on:
Content advisory- giving information about elements of the experience that could be offensive or inappropriate for some guests (e.g. bad language, adult humour, violence, etc).
VR experience advisory – giving information about elements of the experience that could be stressful or unpleasant for some guests (e.g. extreme heights, sudden scares etc).
Below is a list of potential issues which may arise as a result of participating in a VR experience. Please read the list carefully and think about how these issues could affect you before deciding to proceed.
Use of the VR headset may cause eye strain.
Extensive or excess high noise levels may harm hearing.
Screens may flicker and / or there may be flashing images which may trigger underlying health conditions.
Use of the headset may induce feelings of motion sickness.
Use of the technology may interfere with some medical devices (e.g. cardiac pacemaker). Users of medical devices should consult with their doctor before participation.
The technology and some content may not be suitable for those with pre-existing medical or mental health conditions.
Content and physical body activity required to participate fully in some experiences (i.e jumping, ducking, moving rapidly) may not be suitable for users that are pregnant or in poor physical health.
Use of the technology and content may induce feelings of claustrophobia, other phobias or panic.
Objects in the real world may not be visible in the virtual world.
Objects in the virtual world may not exist in the real world.
Feelings of disorientation may be felt at the end of the experience.
Repeated, intensive use may exaggerate the effects above.
You must not participate in an experience if you are tired, feel unwell, under the influence of alcohol, drugs, are hung-over, in pain, stressed or feel anxious as these factors can increase your risk of potential issues.
If you have any health & safety questions or concerns before, during or after your experience then please inform a member of staff straight away.
